This is a copy of an email sent out today to Raley’s customers:
To Our Customers:
Raley’s Family of Fine Stores has recently discovered that a portion of our computer network systems may have been the target of a complex, criminal cyber attack.
We immediately initiated an investigation to determine whether cyber criminals may have obtained customer credit and debit card information. At this time, we have not confirmed any unauthorized access to payment card data, but our investigation remains ongoing. We have no reason to believe that debit PIN numbers could have been accessed. We do not collect Social Security or drivers’ license numbers in association with payment card transactions.
Raley’s has taken a series of immediate steps to enhance the security measures already in place to protect customer data. We are confident that our customers can continue using their payment cards in its stores.
We sincerely regret any inconvenience this incident may have caused and wanted to reach out to our customers to encourage you to:
- Check and monitor your bank and credit card statements for evidence of unauthorized transactions.
- Contact your bank or credit card company if you identify suspicious charges.
- Cardholders are not typically held responsible for fraudulent charges made by unauthorized parties if reported promptly to the card issuer.
You can contact our dedicated response team from 7 a.m. to 10 p.m. every day:
Visit our website, www.raleys.com, for updates and to see our customer fact sheet.
You can also learn more about fraud from the California Office of Privacy Protection website and the Federal Trade Commission’s Consumer Information website.