Scam Of The Week: “Customer Service Center”


Fake customer service center notifications are used to spread malware. Emails that claim to be from a “Customer Service Center” are being sent out by cybercriminals in an effort to distribute a piece of malware.

The emails say that they “have received your order and will process it in three days.” The specifications of the order are attached with a link, and then they end off with their best regards. The link doesn’t point to a document though, but to a zip file which is infected with malware.

Note that there are several versions of this scam going around. Some of them are from a “Client Management Department”. STOP, LOOK, THINK before you click.

Malware is short for “malicious software.” Malware is any kind of unwanted software that is installed without your adequate consent. Viruses, worms, and Trojan horses are examples of malicious software that are often grouped together and referred to as malware.

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About Kevin

Mayor - City of Oakley, Data Center Manager of Mainframe Operations and Optimization – USS-POSCO INDUSTRIES, Co-Founder and Board Member - Friends of Oakley A Community Foundation, Advisory Board – Opportunity Junction, Commissioner - Contra Costa Transportation Authority, Board Member - Tri Delta Transit and Transplan
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