I received a call Monday morning from a person claiming to be from Windows technical support. She said that I had serious malware and viruses on my PC. I knew immediately that it was a scam, I muttered a few unkind remarks and hung up. Who at Microsoft would call me on Memorial Day morning to warn that there was something wrong with my PC?
From Microsoft’s website:
Cybercriminals don’t just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license. Once they have access to your computer, they can do the following:
- Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
- Convince you to visit legitimate websites (like http://www.ammyy.com) to download software that will allow them to take control of your computer remotely and adjust settings to leave your computer vulnerable.
- Request credit card information so they can bill you for phony services.
- Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.
Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.
If you get such a call – hang up. Do not trust unsolicited calls. Do not provide any personal information.
Report phone scams
- Help Microsoft stop cybercriminals by reporting information about your phone scam.
- In the United States, use the FTC Complaint Assistant form.