50 BART Accomplishments in 2020

At BART, we are firm believers that by thinking strategically, working hard, and engaging community, we can and will achieve remarkable things. With that, we chose to end 2020 with optimism.

Improvements to the rider experience

  • We now have 17 Fleet of the Future trains in service
  • We opened Berryessa and Milpitas stations
  • We now offer a 20% fare discount for eligible low-income riders with Clipper Start
  • We went Clipper only systemwide for a contactless experience

Explore Clipper and other discounts

We launched new features

  • Contactless parking payment via the official BART app
  • Customized in-app notifications to make it easy to get the information you need
  • Text BART police option (510) 200-0992
  • An online merchandise store so you can celebrate your love for BART  

Download the Official BART app

Progress on exciting multi-year projects

Check out our projects and plans 

Changes within policing

  • Hired Ed Alvarez, a 23-year veteran of the BART Police Department, bringing a new vision for safety
  • Created a train team of 12 police officers dedicated to riding trains and walking platforms on nights and weekends
  • Launched the successful and award-winning unarmed Ambassador Pilot and formalized the program
  • Hired 35 officers, bringing vacancies to a new low of 20
  • Established the new Progressive Policing and Community Engagement Bureau within BPD 

Meet our new Chief of Police

We advanced police reform

  • Began Integrating Communications, Assessment, and Tactics (ICAT) training to give officers the skills to safely defuse critical incidents with people experiencing a mental health crisis
  • Banned the use of the Carotid Control Hold
  • Expanded the officer-worn body camera activation buffer with new audio requirement
  • Held 16 stakeholder outreach meetings to solicit feed-back on new public safety approaches with 1000 survey responses

Learn more about our decade of police reforms 

We focused on infrastructure

  • Completed two major track rebuilding projects at Orinda and Hayward
  • Accelerated 34.5kV power cable replacement, rail profiling, rail and third rail replacement, tunnel waterproofing, lighting projects and more

Learn about how we are rebuilding

We continued to modernize our stations

What’s up with our fare gate project

We prioritized COVID-19 response

  • Made available free masks at all stations
  • Offered free hand sanitizer stations systemwide
  • Sharing crowding data 
  • Testing disinfecting technologies and upgraded air filters
  • Reprioritized cleaning schedules to ensure all train cars are sprayed with disinfecting mist every 24 hours

15 Step Welcome Back Plan

Read all 50 accomplishments

The rest of the list includes specifics on how:

  • We supported local, small businesses
  • We continued our Transit Oriented Development efforts
  • We focused on financial stability
  • We invested in our employees

Read all 50 BART accomplishments in 2020

About Kevin

Manager of Mainframe Operations and Optimization – USS-UPI, Co-Founder and Board Member - Friends of Oakley A Community Foundation, Trustee RD 2137, Advisory Board – Opportunity Junction
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